Hotel Front Desk Receptionist

Fairfield Inn by Marriott Kansas City Downtown/Union Hill • Kansas City, MO, US

Posted 5 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Handle customer complaints as necessary
Communicate with housekeeping to make sure guest rooms are ready
Bookkeeping: keep accurate records of all hotel guest account information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must have graduated high school, received a GED or equivalent
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$16 - $17/hour

About Fairfield Inn by Marriott Kansas City Downtown/Union Hill

Fairfield Inn and Suites in Kansas City, Downtown Union Hill, will put you in the middle of all the fun and excitement this area has to offer. In a historic neighborhood just minutes from Country Club Plaza, Crown Center, and Westport, our hotel is the ideal location whether you are visiting for business or leisure.

Make yourself at home in one of our spacious guest rooms featuring free high-speed Internet, a 55-inch flat-screen TV, a microwave, and a mini-refrigerator. Rise and shine with our free breakfast. Keep up with work in our full-service business center with faxing and printing capabilities or enjoy a dip in our indoor heated pool.