Hotel Front Desk Receptionist

Hampton Inn - Jacksonville - Downtown-I-95 • Jacksonville, FL, US

Posted 2 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Handle customer complaints as necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$15 hourly

About Hampton Inn - Jacksonville - Downtown-I-95

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners. We have amazing benefits and a positive environment with a great opportunity for advancement.

-Alyshia Graziano

General Manager