Hotel Front Desk Receptionist

Comfort Inn, Idaho Falls • Idaho Falls, ID, US

Posted 3 hours ago

Description

Looking for 7 a.m.- 3 p.m. weekends and 3 p.m.- 11 p.m. weekdays and weekends

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. Willing to help guests if they have issues in rooms. If you love interacting with people in a positive work environment, apply now! Weekends are a must.

Responsibilities

Work with the housekeeping staff to ensure rooms are ready for new guests
Mitigate customer complaints as needed
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent

Compensation

$12.50 - $13 hourly

About Comfort Inn, Idaho Falls

Comfort Inn is a well-established brand within the hospitality industry, known for providing comfortable accommodations and reliable service. Working for a reputable company can enhance an employee's professional profile and job satisfaction. Must be willing to work weekends and holidays

Flexible scheduling may be required based on business needs.

Ability to stand for extended periods