Hotel Front Desk Receptionist

The Inn at Gig Harbor • Gig Harbor, WA, US

Posted 5 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Mitigate customer complaints as needed
Communicate with housekeeping to make sure guest rooms are ready

Qualifications

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations

Compensation

$19.5/hour

About The Inn at Gig Harbor

The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service, combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula.

We offer great benefits. We provide Health insurance and an option for group insurance, like dental, hospital, and indemnity. We have a generous 5% matching 401(k) vestment program. Quarterly project-based bonuses. Paid time off and 7 vacation days with time and a half. It's a great company to work for and a great hotel to be a part of.