Hotel Front Desk Receptionist

Everhome Suites Georgetown • Georgetown, TX, US

Posted 5 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Work with the housekeeping staff to ensure rooms are ready for new guests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Field customer complaints when necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Comfortable taking telephone calls and mitigating stressful situations
High school graduate, GED recipient, or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems

Compensation

$16/hour

About Everhome Suites Georgetown

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!