Hotel Front Desk Receptionist

Homewood Suites by Hilton Florence • Florence, KY, US

Posted 1 month ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Must be 21 with a valid driver's license and be able to drive the hotel shuttle
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Mitigate customer complaints as needed
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Communicate with housekeeping to make sure guest rooms are ready

Qualifications

Must have a valid driver's license
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$13.50 - $14.50 hourly

About Homewood Suites by Hilton Florence

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We’ve earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model.