Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Connect with the housekeeping department to ensure guest accommodations are ready
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has experience answering telephone calls and troubleshooting stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $15 hourly
About Comfort Inn & Suites
We are a limited-service hotel that strives to provide exceptional hospitality service and a comfortable stay for our guests.