Hotel Front Desk Receptionist

Hampton Inn Cumming • Cumming, GA, US

Posted 3 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Prior hotel experience preferred

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Mitigate customer complaints as needed

Qualifications

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Well-versed in taking telephone calls and handling stressful situations
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems

Compensation

$12 - $14/hour

About Hampton Inn Cumming

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.