Hotel Front Desk Receptionist

the Brae Loch Inn • Cazenovia, NY, US

Posted 4 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations

Compensation

$18 - $20 hourly

About the Brae Loch Inn

The Brae Loch Inn is a Cazenovia institution, serving guests since 1946. The restaurant had been family-owned for all 79 years and continues to honor its Scottish roots.