Hotel Front Desk Receptionist

Comfort Inn Battle Mountain • Battle Mountain, NV, US

Posted 32 minutes ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Communicate with housekeeping to make sure guest rooms are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Field customer complaints when necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$13 - $15 hourly

About Comfort Inn Battle Mountain

The Comfort Inn Battle Mountain is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn Battle Mountain, we believe that if you take care of your team, they will take care of your guests, and we recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster.

We are managed and operated by Structure Hospitality, a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction.

Comfort Inn Battle Mountain in Lander County is nestled in a mining community known for copper and gold. The nearby distinct peak, Battle Mountain, adds to the unique geography. Outdoor enthusiasts can explore scenic landscapes and encounter diverse wildlife. Battle Mountain has historical significance in the development of the Transcontinental Railroad.