Hotel Front Desk Receptionist

La Quinta Inn & Suites Anchorage • Anchorage, AK, US

Posted 3 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Well-versed in taking telephone calls and handling stressful situations
Must have graduated high school, received a GED or equivalent

Compensation

$18.5 - $19/hour

About La Quinta Inn & Suites Anchorage

We are one branch of our great Hospitality Associates! We represent a strong, personable, and understanding group of people who ensure that we take care of our own. Here at the LaQuinta Inn & Suites, we like to build from within, we like to grow together.