Hotel Front Desk Receptionist

Best Western Plus Spokane North • 9601 North Newport Highway, Spokane, WA, US

Posted 1 hour ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

This is a part-time position that could lead to full-time. Evening/Night and weekend availability is a must!

Responsibilities

Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Handle customer complaints as necessary

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Exhibits working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent

Compensation

$17.50 - $18 hourly

About Best Western Plus Spokane North

We are a beautiful 76-room hotel located in North Spokane, just off Newport Highway. Our top priority is to ensure we go above and beyond for all guests. Starting with a friendly and easy check-in to our beautiful, clean rooms. Medical benefits with buy-up options, and a 401(k) with up to a 5% match. All employees earn paid vacation time and get to join a fun work environment with the possibility to grow!