Hotel Front Desk Receptionist

Hilton Garden Inn Gilroy • 6070 Monterey Rd, Gilroy, CA, US

Posted 5 hours ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
Working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred

Compensation

$18.50 hourly

About Hilton Garden Inn Gilroy

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!