Description

Responsibilities

• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Provide exceptional service to all hotel guests during their stay
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

Qualifications

• Computer proficiency is required; experience with accounting or reservation software is preferred
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
• Requires a flexible schedule that allows for overnight shift hours
• Great communications. and excellent customer service skills are required
• High school diploma or equivalent required; some college preferred

Compensation

$20.5 - $21.5/hour

About Maple Tree Inn, Hogan Hospitality