Hotel Front Desk Night Auditor

Embassy Suites by Hilton Chicago Lombard Oak Brook • Lombard, IL, US

Posted 32 minutes ago

Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities

Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Ensure all guests feel they are having an exceptional experience at the property
Complete additional bookkeeping, administrative, and accounting procedures as requested
Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager

Qualifications

Experience in the hospitality industry or guest services is preferred, but not required
Proficiency with computers is required; experience with reservation and accounting software is desired
Overnight shift; requires flexible hours
Outstanding communication skills and excellent customer service skills are required
Diploma or equivalent from high school is required; some college is desired

Compensation

$18 - $22/hour

About Embassy Suites by Hilton Chicago Lombard Oak Brook

We're off I-88 in Lombard, a 10-minute walk from Yorktown Center's shops and restaurants, and within three miles of the Oakbrook Center mall.