Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

• Manage the training and supervision of all front office staff members, and ensure they’re providing exceptional guest service and upholding hotel policies
• Hold responsibility for the front desk budget and order any necessary office supplies
• Lead operations at the front desk and make sure guests have an exceptional stay
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints. Assist with arriving and departing guests
• Working knowledge of OTAs and the booking process
• Lead the PM shift as it pertains to guest satisfaction

• At least 1 year of experience as a front office manager, front desk supervisor, or similar position in the hospitality industry or related field
• Must possess a high school diploma or equivalent certification (GED)
• Showcase exceptional multitasking, communication, and management skills
• Hospitality experience of at least 1 year is required for this role

The Adelphi Hotel and Salt & Char Restaurant in Saratoga Springs’ landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of the Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.