Front Desk Manager
EVEN Hotel Pittsburgh Downtown | IHG | NM Hospitality
425 Forbes Avenue, Pittsburgh, PA

We're looking for an enthusiastic Front Desk Manager with at least 1 year of prior IHG front desk management experience to join our team at the EVEN Hotel Pittsburgh Downtown, an IHG property. In this role, you'll ensure every guest has an exceptional stay with us — leading operations at the front desk, acting as the first point of contact for guests, and cultivating a team that consistently goes above and beyond our high customer satisfaction standards. We're looking for a strong leader who genuinely loves working with people. If this sounds like you, apply today!

What You'll Do

• Lead, schedule, and develop a team of front desk agents and night auditors

• Set the tone for a wellness-focused, guest-first arrival and departure experience true to the EVEN Hotel brand Standards

• Own front office guest satisfaction scores and personally resolve escalated guest concerns

• Manage daily arrivals, departures, room inventory, and rate integrity in IHG's PMS

• Train staff on IHG brand standards, upselling, and IHG One Rewards enrollment

• Partner closely with housekeeping and maintenance to keep the guest experience seamless

• Oversee cash handling, shift audits, and daily department reporting

• Jump in on the desk personally during peak periods or staffing gaps

• 1+ year of front desk management or supervisory experience in the hotel industry

• Familiarity with a hotel PMS (IHG systems, Opera, or similar)

• A natural leader who thrives on developing people and solving problems on the fly

• Excellent communication skills and a calm, guest-first demeanor under pressure

• Flexible availability, including weekends and holidays as needed

• Genuine enthusiasm for hospitality and creating memorable guest stays

We are located in Pittsburgh, PA. We are looking to add some smiling faces to our team!