Hotel Front Desk Manager

LaQuinta Inn & Suites Lexington South • Lexington, KY, US

Posted 3 hours ago

Description

Join us as a Hotel Front Desk Manager and play a pivotal role in ensuring each guest enjoys an exceptional stay. You'll lead our front office operations, serving as the first point of contact and setting the tone for superior guest experiences. Your leadership will empower our team to surpass our high standards of customer satisfaction, fostering an environment where everyone thrives.

We're looking for someone who loves working with people and can inspire staff to deliver outstanding service every day. If you're ready to make a difference and grow within an innovative company committed to employee development, we can't wait to meet you. Apply today and become a part of a dynamic, supportive team at LaQuinta Inn & Suites.

Responsibilities

Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Handle the front desk budget and order office supplies as needed
Compile occupancy reports and financial information for the general manager
Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Qualifications

Applicants must have a high school diploma or GED
Have superb communication skills, management skills, and multitasking skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Hospitality experience of at least 1 year is required for this role

Compensation

$14 - $15.50 hourly

About LaQuinta Inn & Suites Lexington South

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a core focus on exceeding its guests' expectations. Rolling Hills Hospitality has positioned itself as one of the region's leading hotel development and management companies by incorporating high operational standards and achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading more than 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains honored relationships with the nation's leading hotel companies, including Marriott, Hilton, IHG, and Hyatt.