Hotel Front Desk Manager

Hampton Inn Atlanta Perimeter Center • Atlanta, GA, US

Posted 2 hours ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors.

You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

Handle the front desk budget and order office supplies as needed
Lead operations at the front desk and make sure guests have an exceptional stay
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Gather financial information and generate occupancy reports for the general manager
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications

Hospitality experience of at least 1 year is required for this role
2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
High school diploma or equivalent certification required (GED)
Showcase exceptional multitasking, communication, and management skills

Compensation

$48,000

About Hampton Inn Atlanta Perimeter Center

A family-owned hospitality company with over 25 years in the industry. We own and operate select-service hotels across the Southeast, and we're growing.

We're not a large management company where you're just a number. Our ownership group is hands-on, accessible, and invested in the people who run our properties. We look for solutions-oriented leaders who take initiative, think like owners, and don't wait to be told what needs to happen next.

This is a business built on long-term relationships, personal accountability, and shared success. When you join our team, you're joining our family, and we want you to grow with us.