Hotel Front Desk Clerk

La Quinta Inn & Suites Red Rock Summerlin • Summerlin South, NV, US

Posted 17 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Additional tasks as assigned

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred

Compensation

$15 - $16/hour

About La Quinta Inn & Suites Red Rock Summerlin

This modern 3-story hotel with beautiful desert landscaping is just down the road from Downtown Summerlin.