Description

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$11 - $13/hour

About Days Inn Pittsburgh