Hotel Front Desk Clerk

Hampton Inn Kansas City/Overland Park • Overland Park, KS, US

Posted 3 years ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

PEP experience required

Comfortable taking telephone calls and mitigating stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred

Compensation

$15 - $18/hour

About Hampton Inn Kansas City/Overland Park

At Hampton Inn Overland Park, we pride ourselves on delivering heartfelt hospitality every day. As part of Hilton’s trusted family of brands, Hampton Inn is known for consistent quality, clean and comfortable rooms, and service that makes guests feel at home.

We are proudly managed by Lotus Hospitality, a growing hotel management company with a primary focus on the Kansas City and Overland Park markets. As our company continues to grow, we are able to offer team members the opportunity to build their careers, take on new challenges, and grow into future leadership roles.

Our team is our greatest asset. We believe in supporting each other, recognizing great work, and creating an environment where everyone can thrive. Come be part of something special with us.

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