Hotel Front Desk Clerk

DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel • Orlando, FL, US

Posted 9 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school graduate, GED recipient, or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

About DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel

Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios.

The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.