Hotel Front Desk Clerk

Super 8 Nampa • Nampa, ID, US

Posted 17 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Field customer complaints when necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Work with the housekeeping staff to ensure rooms are ready for new guests
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
High school diploma, GED, or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Working knowledge of Microsoft Office and reservation management systems

Compensation

$14 - $15/hour

About Super 8 Nampa

Super 8 Nampa is a hotel that encourages a fun, family atmosphere among employees and provides a quality environment for our guests.