Hotel Front Desk Clerk
SureStay by Best Western Miles City • Miles City, MT, US
Posted 3 months ago
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- 1+ year of hotel industry experience or related job preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$16 hourly
Structure Hospitality is a Salt Lake City, Utah-based hotel management company that works with owners and investors to achieve record-breaking hotel performance. Our approach combines strategic operations, close attention to detail, and a team-oriented culture built around the success of our people and team members.
We focus on building strong relationships and delivering measurable success through transparency and results. With a growing portfolio of properties, we are dedicated to creating exceptional guest experiences and investing in the development and growth of our team members.
When you join Structure Hospitality, you’re joining a company that values its people, prioritizes results, and is committed to your success.
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