Hotel Front Desk Clerk

Home2 Suites by Hilton Logan • Logan, UT, US

Posted 2 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Bookkeeping: keep accurate records of all hotel guest account information
Mitigate customer complaints as needed
Work with the housekeeping staff to ensure rooms are ready for new guests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations

Compensation

$14 - $16 per hour DOE

About Home2 Suites by Hilton Logan

The Home2 Suites by Hilton Logan is a brand‑new, 104‑room extended‑stay hotel opening in May 2026. Designed for modern, long‑stay travelers, the property will feature spacious suites, in‑room kitchens, a fitness and laundry center, and the vibrant, flexible spaces that define the Home2 brand. Located in a growing market with strong business, university, and leisure demand, this hotel is positioned for long‑term success from day one.

The property will be operated by Structure Hospitality, a hotel management company based in the Salt Lake City, Utah area. Structure Hospitality specializes in select‑service and extended‑stay hotels, with a hands‑on approach to operations, revenue management, and sales. As the General Manager, you will work closely with their leadership team and benefit from proven systems, tools, and support—while still owning the daily execution and culture of the hotel.