Hotel Front Desk Clerk

Best Western Plus Las Vegas West • Las Vegas, NV, US

Posted 3 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Handle customer complaints as necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Bookkeeping: keep accurate records of all hotel guest account information

Qualifications

High school graduate, GED recipient, or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has experience answering telephone calls and troubleshooting stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Best Western Plus Las Vegas West

Located in the stunning Summerlin area, we are a quaint hotel that caters to business travelers, families, and all walks of life. Just minutes from the upscale Downtown Summerlin area and less than 20 minutes away from the stunning views of Red Rock Canyon, our location offers a variety of possibilities for guests' needs. We are looking for an energetic, customer-service-centric individual to help lead our team!