Hotel Front Desk Clerk

Fairfield Inn & Suites Orlando Kissimmee/Celebration • Kissimmee, FL, US

Posted 20 hours ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Mitigate customer complaints as needed
Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Exhibits working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school diploma, GED, or equivalent
Well-versed in taking telephone calls and handling stressful situations

Compensation

$17 hourly

About Fairfield Inn & Suites Orlando Kissimmee/Celebration

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.