Hotel Front Desk Clerk

Seville Plaza Kansas City • Kansas City, MO, US

Posted 8 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Represent the hotel at the front desk in a positive and professional manner.
Other duties as requested.

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$11 - $13 hourly

About Seville Plaza Kansas City

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!