Hotel Front Desk Clerk

Best Western Hartland • Hartland, MI, US

Posted 7 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Connect with the housekeeping department to ensure guest accommodations are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Mitigate customer complaints as needed

Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
High school diploma, GED, or equivalent

Compensation

$14 - $16 hourly

About Best Western Hartland

This Best Western of Hartland hotel is a favorite for guests planning a special event. Reunions and weddings are something special in this neck of the woods. Whether you are a key participant in the event or simply there to observe, this Hartland hotel can't be beat for convenience and comfort.