Hotel Front Desk Clerk

Fairfield Inn & Suites Greeley • Greeley, CO, US

Posted 12 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Field customer complaints when necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

Working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Well-versed in taking telephone calls and handling stressful situations
Must have graduated high school, received a GED or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$17/hour

About Fairfield Inn & Suites Greeley

Come and join our company! We are a nice hotel with a fun working environment.