Hotel Front Desk Clerk
Everhome Suites Glendale • Glendale, AZ, US
Posted 5 hours ago
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
- Handle customer complaints as necessary
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
Compensation
$16 - $17 hourly
Everhome Suites Glendale
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