Hotel Front Desk Clerk
The Inn at Gig Harbor • Gig Harbor, WA, US
Posted 5 months ago
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Field customer complaints when necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Has experience answering telephone calls and troubleshooting stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$19.50 hourly
The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service, combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula.
We offer great benefits. We provide Health insurance and an option for group insurance, like dental, hospital, and indemnity. We have a generous 5% matching 401(k) vestment program. Quarterly project-based bonuses. Paid time off and 7 vacation days with time and a half. It's a great company to work for and a great hotel to be a part of.
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