Hotel Front Desk Clerk
Home2 Suites by Hilton Georgetown • Georgetown, KY, US
Posted 20 hours ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Be able to work on your feet for a typical shift of 8 hours at a time in a dynamic, fast-paced environment
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Handle customer complaints as necessary
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria
- Well-versed in taking telephone calls and handling stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$12 - $13 hourly
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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