Hotel Front Desk Clerk

Spark by Hilton Cincinnati Airport South • Florence, KY, US

Posted 6 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting stressful situations
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems

Compensation

$14 - $15 hourly

About Spark by Hilton Cincinnati Airport South

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.