Hotel Front Desk Clerk

Best Western Plus Chena River Lodge • Fairbanks, AK, US

Posted 4 years ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
1+ year of hotel industry experience or related job preferred
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$17 - $18/hour

About Best Western Plus Chena River Lodge

This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.