Hotel Front Desk Clerk

Sleep Inn & Suites • Devils Lake, ND, US

Posted 4 years ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Bookkeeping: keep accurate records of all hotel guest account information

Qualifications

High school graduate, GED recipient, or equivalent
1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$13.50 - $15 hourly

About Sleep Inn & Suites

Our Compensation Philosophy

We understand that living is not getting any cheaper. So, in addition to paying our team well, we proactively seek out various forms of "compensation" to offer our employees.

We also operate with the principle that a team that feels valued, receives recognition for a job well done, gives back to their community, and is working in a positive culture is every bit as important as a good wage.

So, we strive daily to create and nurture a positive and healthy work culture.