Hotel Front Desk Clerk

Hampton Inn Cumming • Cumming, GA, US

Posted 4 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Prior hotel experience preferred

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Field customer complaints when necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
1+ year of hotel industry experience or related job preferred

Compensation

$12 - $14 hourly

About Hampton Inn Cumming

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.