Hotel Front Desk Clerk

Embassy Suites Denver Tech Center • Centennial, CO, US

Posted 12 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

Must be able to stand on your feet for 8 hours during a typical shift.
Please apply only if you meet each of these criteria.

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent

Compensation

$19 - $19.50 hourly

About Embassy Suites Denver Tech Center

Located in the heart of the Denver Tech Center (DTC), Embassy Suites by Hilton Denver Tech Center offers guests an all-suite experience with exceptional hospitality and convenient access to Denver's premier business district, downtown Denver, and the Rocky Mountains. Our hotel features spacious two-room suites, flexible meeting and event space, complimentary made-to-order breakfast, and a nightly Evening Reception, creating an outstanding experience for both business and leisure travelers.

As part of Rolling Hills Hospitality, our team is passionate about delivering genuine hospitality while fostering a culture built on teamwork, integrity, and professional growth. We believe our people are our greatest asset, and we are committed to providing opportunities for career development, recognition, and advancement.