Hotel Front Desk Clerk

Fairfield Inn & Suites Burlington • Burlington, CO, US

Posted 3 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Connect with the housekeeping department to ensure guest accommodations are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Handle customer complaints as necessary
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$15 - $16/hour

About Fairfield Inn & Suites Burlington

Good teamwork environment.