Hotel Front Desk Clerk

Hampton by Hilton, Brigham City • Brigham City, UT, US

Posted 1 hour ago

Description

We are looking for a friendly, dependable, and service-focused Front Desk Agent to join our team at the Hampton by Hilton in Brigham City.

As a Front Desk Agent, you are often the first and last impression our guests have of the hotel. You’ll welcome guests with a positive attitude, assist with check-ins and check-outs, manage guest accounts, answer questions, make reservations, and help resolve concerns. Most importantly, you’ll make sure every guest feels welcomed, valued, and taken care of throughout their stay.

What We’re Looking For

A friendly and positive attitude
Excellent communication and customer service skills
Dependability and a strong work ethic
Ability to remain calm and professional when handling guest concerns
Comfortable working independently while being part of a close-knit team
Strong attention to detail and ability to multitask
Willingness to learn and help wherever needed
A genuine desire to put the guest first

Availability: We are looking for someone who can work 3–4 days per week, with a schedule that may include both AM and PM shifts. Weekend and holiday availability is required.

Previous hotel or customer service experience is helpful, but we are willing to train the right person.

If you enjoy meeting new people, creating positive guest experiences, and working in a team environment where your efforts make a difference, we’d love to hear from you!

Responsibilities

Connect with the housekeeping department to ensure guest accommodations are ready
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Mitigate customer complaints as needed

Qualifications

Well-versed in taking telephone calls and handling stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school diploma, GED, or equivalent

Compensation

$12 - $13 hourly

About Hampton by Hilton, Brigham City

Hotel Description
Hampton by Hilton – Brigham City is a proud member of the Hilton family, known for delivering warm, reliable service and memorable guest experiences. Located in the heart of downtown Brigham City, our hotel features 73 well-appointed rooms and a welcoming atmosphere where guests feel at home, and team members feel supported. We’re a close-knit team that believes great service starts with people who enjoy working together and take pride in what they do.

Why Work With Us?
At Hampton by Hilton – Brigham City, you’re more than just an employee—you’re part of a team that values respect, teamwork, and growth. We offer a supportive work environment, opportunities to develop your skills, and access to the outstanding benefits and career advancement opportunities that come with being part of the Hilton brand. If you’re passionate about hospitality and enjoy making a positive impact every day, we’d love to have you join us.