Hotel Front Desk Clerk

Holiday Inn Express & Suites Albany • Albany, GA, US

Posted 3 hours ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Communicate with housekeeping to make sure guest rooms are ready
Bookkeeping: keep accurate records of all hotel guest account information
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent
Comfortable taking telephone calls and mitigating stressful situations

Compensation

$10 - $10/hour

About Holiday Inn Express & Suites Albany

Compensation & Benefits

Competitive base salary + performance-based incentives
Career growth opportunities within a growing hospitality organization
Collaborative and supportive team environment

Perks & Benefits

ARK Hospitality offers a wide range of perks and benefits designed to support you and your family:

401(k) with company match
Comprehensive health, dental, and vision insurance
Paid time off (PTO)
Professional development and advancement opportunities
Ongoing learning and continued education support
Wellness programs and initiatives
Community involvement opportunities
Collaborative, diverse, and team-driven culture