Hotel Front Desk Attendant - Part-Time

Holiday Inn Express — Downtown Waco • Waco, TX, US

Posted 22 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Handle customer complaints as necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

Must have graduated high school, received a GED or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Exhibits working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations

Compensation

$13 - $15/hour

About Holiday Inn Express — Downtown Waco

At Holiday Inn Express Waco Downtown, we're committed to providing travelers with a clean, comfortable, and dependable stay in the heart of Waco. Whether you're visiting for business, a Baylor University event, a family vacation, or a weekend getaway, our team is dedicated to delivering exceptional hospitality with genuine Texas warmth.

Our mission is to make every guest feel welcome, valued, and well-rested by providing outstanding service, modern accommodations, and thoughtful amenities that make travel easier. Our vision is to be Waco's preferred hotel by consistently exceeding guest expectations through quality, convenience, and care.

Guests enjoy complimentary Express Start Breakfast, high-speed Wi-Fi, free parking, a fitness center, business-friendly amenities, and easy access to Baylor University, Magnolia, downtown attractions, and local businesses.