Hotel Front Desk Attendant - Part-Time

Spark by Hilton Cincinnati Airport South • Florence, KY, US

Posted 6 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Bookkeeping: keep accurate records of all hotel guest account information
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Comfortable taking telephone calls and mitigating stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent

Compensation

$14 hourly

About Spark by Hilton Cincinnati Airport South

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.