Hotel Front Desk Attendant - Night Auditor

WoodSpring Suites Bowling Green I-65 • Bowling Green, KY, US

Posted 22 hours ago

Description

This shift will be a mix of 2nd and 3rd shift,4-5 days.

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

Walking the property several times on your shift
CLEANING AND LAUNDRY IS A MUST

Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Take reservations in person, via email, or over the phone, including group bookings.
Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

Qualifications

Experience in hospitality or customer service is preferred but not required.
Proven customer service experience with a strong guest-focused mentality
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Availability to work flexible schedules, including weekends and holidays.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$14 - $15 hourly

About WoodSpring Suites Bowling Green I-65

At WoodSpring Suites Bowling Green, we specialize in long-term stays and take pride in treating every guest like part of our extended family. Whether you’re visiting for business, relocating, or planning an extended stay, we are committed to providing comfort, convenience, and a welcoming atmosphere every step of the way. Our team works hard to ensure each guest feels at home, with reliable service and a friendly environment you can count on.