Hotel Front Desk Attendant

SpringHill Suites Wenatchee • Wenatchee, WA, US

Posted 2 hours ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Field customer complaints when necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$20 - $21 hourly

About SpringHill Suites Wenatchee

At the Springhill Suites Wenatchee, we don’t just offer a place to stay — we create a home away from home with a team that truly loves what they do. Our staff knows how to mix genuine hospitality with a little fun, making guests feel like part of the family from the moment they walk through the doors. Whether it’s enjoying our complimentary hot breakfast, relaxing at our evening manager’s reception three nights a week, grabbing fresh cookies and milk before bed, or unwinding in our pool and hot tub, there’s always something to smile about here. Add in our pet-friendly atmosphere and warm, welcoming vibe, and it’s easy to see why so many guests return again and again — because at our hotel, comfort comes with personality.