Hotel Front Desk Attendant

Holiday Inn Express Hotel & Suites Richwood • Walton, KY, US

Posted 8 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Communicate with housekeeping to make sure guest rooms are ready
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed

Qualifications

Must be able to stand for on your feet for 8 hours during a typical shift

Please only apply if you meet each of these criteria

Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$13 - $14 hourly

About Holiday Inn Express Hotel & Suites Richwood

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.

Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.