Hotel Front Desk Attendant

Hotel Indigo Waco-Baylor • Waco, TX, US

Posted 3 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

Comfortable taking telephone calls and mitigating stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school graduate, GED recipient, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Compensation

$14 - $16/hour

About Hotel Indigo Waco-Baylor

Hotel Indigo is an upper upscale boutique hotel brand focused on creating a uniquely local experience in each of our hotels. We deliver a beautiful perspective of the neighborhood, bringing its sights, sounds, and flavors into our spaces.