Hotel Front Desk Attendant

Home2 Suites by Hilton Tampa • Tampa, FL, US

Posted 5 hours ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Manage guest check-ins and check-outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Welcome guests warmly, determine their needs, and manage the registration process.
Take reservations over the telephone, through emails and in person, including groups

Qualifications

Physical ability to stand, walk, and lift up to 25 pounds as needed.
Availability to work flexible schedules, including weekends and holidays.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$17 - $18/hour

About Home2 Suites by Hilton Tampa

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!