Hotel Front Desk Attendant

Hampton Inn and Suites — Tallahassee • Tallahassee, FL, US

Posted 5 months ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Balance cash at the end of each shift and generate reports for the next shift.
Take reservations in person, via email, or over the phone, including group bookings.
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

Availability to work flexible schedules, including weekends and holidays.
Proven customer service experience with a strong guest-focused mentality
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Compensation

$14.75 - $15.25 hourly

About Hampton Inn and Suites — Tallahassee

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners